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Zoho Desk is a customer service platform designed to help businesses provide exceptional support. Part of the Zoho ecosystem, it allows customer service teams to manage incoming requests across multiple channels: email, social media, live chat, and phone calls. Features ticket automation, pre-defined responses, and performance analytics to improve agent productivity and customer satisfaction.
Multichannel ticket management centralizing support from email, social, chat, and phone. Automatic routing to best-fit agents or teams. Knowledge base creation for self-service customer support. Workflow automation reducing repetitive tasks. Zia AI chatbot providing contextual suggestions and sentiment analysis. Advanced reporting and analytics with customizable dashboards. Integrations with Zoho products and third-party apps like Slack, Salesforce, JIRA.
Free plan: Essential ticket management and email support for small teams. Standard: $20/user/month (annual) with social media and live chat. Professional: $35/user/month with integrations and phone support. Enterprise: $50/user/month with advanced customization and 24/7 support.
Zoho Desk is a robust customer service solution. With ticket management, knowledge base, workflow automation, AI tools, and detailed analytics, it adapts to varied needs. Intuitive interface and customization options make it solid for complete support management. Suitable for small teams and large businesses. Powerful option for organizations optimizing customer communication and support operations.
Oui, Zoho Desk offre d'excellentes intégrations avec une variété d'autres applications et services, y compris les outils Zoho CRM, les applications Google, Slack, et bien d'autres, permettant une synchronisation et une collaboration fluides entre les différentes plateformes.
Zoho Desk améliore le service client en automatisant les workflows, en centralisant les requêtes des clients sur une seule plateforme, et en fournissant des outils analytiques pour suivre et améliorer les performances du support client.
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