Detailed Full Review of Mattermost: All you need to know (2024)

What is Mattermost?

Founded by Ian Tien and Corey Hulen, Mattermost was designed to meet the growing demand for a secure and flexible collaboration platform. With its open source code, it offers total transparency and the possibility for users to customize the platform according to their specific needs.

• Launch year: 2015
• Founders: Ian Tien and Corey Hulen
• Mission: To offer a secure and customizable collaboration solution.

Mattermost is distinguished by its ability to integrate into regulated environments, offering compliance features and on-premise deployment options that are rarely available in other competing products.

Who are the users of Mattermost?

Mattermost caters to a broad range of users, from tech startups to large government companies. Here are some of the typical users:

• Developers and Technical Teams: Seeking integrated communication with development tools.
• Businesses that care about Security: Requiring a platform that meets security standards.
• Large-Scale Organizations: Looking for customizable and scalable solutions.

Flexibility and advanced security options make Mattermost a preferred option for organizations that value the customization and control of their communication tools.

Features

1. Data Security

Today's organizations require seamless communication security, and Mattermost is rising to the challenge.

• Data Encryption: All messages are encrypted in transit and at rest.
• Administrative controls: Robust user management tools and security policies.

Mattermost sets the bar high when it comes to data security, with features that surpass those of many competitors.

2. Customization and Integration

A platform that adapts to the specific needs of your team.

• APIs and Webhooks: Easily integrated with your existing tools.
• Workspace customization: Extensive options for customizing the user interface.

Mattermost's ability to blend into your business technology environment is exceptional, allowing for seamless integration with existing workflows.

3. Real-Time Collaboration

• Discussion channels: Organize discussions by topic, project, or team.
• Video Calls and Screen Sharing: Visual collaboration with your team, integrated directly.

The impact of these functionalities on team collaboration is considerable, promoting effective communication and rapid decision-making.

Mattermost integrations

Integrations are essential for Mattermost, allowing the application to align with the company's software ecosystem.

• Plugins: From Jira to GitHub, connect your favorite developer tools.
• Customizable bots: Automate tasks and notifications across your team.

This approach to integration makes Mattermost not only a communication tool but also a central hub for team operations.

Customer Support

A key element that distinguishes collaboration platforms is the quality of their customer support. Mattermost strives to provide responsive and diverse support to ensure a seamless user experience.

Mattermost support is structured to respond effectively to the needs of its users, from simple questions to complex technical problems.

• Online documentation: Mattermost provides comprehensive documentation, including guides, tutorials, and FAQs to enable users to quickly find answers to their questions.
• Community forums: The active Mattermost community is a valuable resource for tips, tricks, and solutions from other users.
• Email support: Users can contact the support team via email for more personalized help, which is available to customers on Standard and higher plans.
• Live chat: For immediate assistance, live chat is available for Professional and Enterprise customers, allowing for real-time interaction with the support team.
• Dedicated account manager: Enterprise customers benefit from a direct point of contact thanks to a dedicated account manager, ensuring personalized follow-up and assistance.

Mattermost's commitment to quality customer support is evident in the variety and availability of its support resources.

Whether through self-service resources or direct support, Mattermost ensures that every user gets the help they need to get the most out of the platform.

Pricing

Mattermost offers a pricing structure designed to adapt to a variety of business needs and sizes, from small or start-up teams to large organizations with complex requirements.

Here is an overview of the pricing options available:

1. Mattermost Free

Ideal for small teams or early-stage startups, the free version of Mattermost provides essential messaging and collaboration features.

Main characteristics:

• Unlimited messaging
• Search and message history
• Integration with Git tools
• Basic user management

This release is a great way to get started with Mattermost without any financial investment.

2. Mattermost Professional

Designed for organizations that need more control and support, Mattermost Professional adds security and compliance features.

Main characteristics:

• All Mattermost Standard features
• Advanced data security controls
• Data governance
• Hybrid and on-premise deployment options
• 24/7 support

The pricing for Mattermost Professional is also based on a per-user rate, which is often negotiable depending on the volume and duration of the commitment.

3. Mattermost Enterprise

For large businesses or those with specific compliance or security needs, Mattermost Enterprise offers a comprehensive solution.

Main characteristics:

• All Mattermost Professional features
• SSO/SAML
• Data archiving and compliance
• Dedicated support with an account manager
• Advanced customization

Pricing for Mattermost Enterprise is customized based on specific business needs, with volume licensing options available.

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Note: For up-to-date pricing information and personalized quotes, it is advisable to contact Mattermost directly or visit their website.

Final Verdict

For Businesses Concerned About Security:If the security of your communications is a priority, Mattermost is an option to consider seriously.

For Growing Teams:The customization and scalability options make it perfect for growing teams.

For Developers:Deep integration with development tools makes it a natural choice for technical teams.

Mattermost has established itself as a key player in the field of communication tools for businesses. With an approach focused on security and personalization, it meets the specific needs of modern organizations. Whether you're looking to improve the security of your communications or improve team collaboration, Mattermost deserves your attention.