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What is Trafft?
Launched in 2020 in Serbia, Trafft has established itself as a solution for planning and managing online reservations. The application is experiencing an impressive growth of 120% per year and now has more than 50,000 active users distributed in 30 countries.
The platform meets the needs of various business sectors:
- 35% - Beauty and hairstyling
- 25% - Health and well-being
- 20% - Coaching and advice
- 15% - Training and education
- 5% - Various services
This SaaS software is distinguished by its operational performance with 2 million monthly bookings and a reduction of 80% missed appointments thanks to its reminder system. Integration with more than 20 tools essentials like Google Calendar, Google Meet, Google Meet, Google Analytics, Google Analytics, Zoom and Stripe facilitate daily management.
Trafft also shines with its flexibility with:
- Fast deployment in 30 minutes
- A customizable interface
- Support for 50 currencies
- An adaptation for structures up to 100 employees
This versatility makes it a tool suitable for both freelancers and medium-sized businesses looking for a complete online reservation management software.
Trafft features
Trafft has a very interesting range of features with an excellent value for money as follows:
1. Online Appointment Management
The Trafft reservation system is characterized by its flexibility and its customizable interface. The platform allows customers to book 24/7, thus optimizing the accessibility of services.
Highlights include:
- Full customization of the interface
- Automated recurring appointments
- Multi-calendar synchronization
- Adapting to time zones
Native synchronization with Google Calendar, Outlook and Apple Calendar effectively avoids double bookings while maintaining smooth schedule management.
2. Personnel and Services Administration
A centralized dashboard provides a clear view of daily operations. Multi-site management allows you to:
- Coordinate multiple locations simultaneously
- Manage schedules by employee
- Personalize each service
- Map function to geolocate in-person appointments
- Track performance in real time
- Adapt availability according to sites
This centralized approach greatly simplifies the human resources management and the organization of services.
3. Communication system
The platform intelligently automates customer communications. Multi-channel notifications (email, SMS, WhatsApp) significantly reduce the number of absences at appointments.
Integration with marketing tools like Mailchimp makes it possible to enrich customer relationships through targeted and personalized campaigns. All while respecting the brand identity in each communication.
4. Integrations Hub
Trafft's strength lies in its ability to interconnect with numerous tools:
- Video conferencing platforms (Zoom, Teams)
- Payment solutions (Stripe, PayPal)
- Integrating payment processing solutions ensures that businesses receive payments quickly, whether after the appointment or in advance.
- Customizable API for specific needs
This extensive connectivity makes it a central hub for all reservation operations.
5. Advanced Customization
The solution offers extensive customization that goes beyond simple visual adaptation. The white label option allows agencies and developers to offer Trafft under their own identity, creating a consistent experience for their customers.
6. Analysis and Reporting
The analytics module provides valuable insights into:
- Occupancy rates
- Customer loyalty
- Revenues by service
- Employee performance
- Booking trends
Exporting data in CSV or Excel format facilitates in-depth analysis and integration with other analysis tools.
7. Data protection
Data security is a top priority for Trafft. Systematic information encryption, combined with GDPR compliance and automatic backups, ensures optimal protection of sensitive data.
8. User Support
User support is based on several axes:
- A dedicated support team
- Extensive documentation
- Regular training
- Online resources
This multi-channel approach ensures quick handling and optimal use of the platform.
9. Technical performance
Trafft maintains high performance standards with optimized load times and maximum availability. Regular updates continuously enrich the functionalities, ensuring a solution that is always at the cutting edge.
10. Financial Management
The flexibility of payments is illustrated by:
- Adaptable pricing plans
- Simplified transaction management
- Multi-currency support
- Integrated repayment options
This financial modularity allows each company to choose the formula most suited to its needs while effectively managing its transactions.
Trafft rates
Trafft offers various subscriptions to suit the needs of its customers:
Plan Free (Free) Freelancers
Trafft is a free application of appointment scheduling offering a wide range of features designed to optimize the booking process and improve the user experience.
The entry formula offers the essential functionalities with:
- 1 user included
- Unlimited bookings
- Basic personalization
- Google Calendar integration
Email support within 24 hours accompanies this version, allowing you to discover the tool without commitment.
Starter Plan ($19/month) Small Businesses
This package enriches the free offer with more advanced features:
- 2 users included
- Online payments (Stripe, PayPal)
- SMS notifications
- Further personalization
The support is becoming more responsive with a response time under 12 hours, adapted to professional needs.
Pro Plan ($39/month) Medium Businesses
The intermediate plan provides more sophisticated tools:
- 5 users included
- Management of 5 sites
- Advanced analytics
- Video integrations
- API access
Priority email and phone support guarantees responsive professional support.
Enterprise Plan ($59/month) Large Businesses
Features per plan
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This comprehensive package includes:
- 10 users included
- Unlimited sites
- White label
- Custom integrations
- 24/7 dedicated support
Options and discounts
Trafft offers interesting financial advantages:
- 20% discount on the annual commitment
- 14 days free trial (paid plans)
- Money-back guarantee of 30 days
This tiered pricing structure allows for a natural evolution according to the growth of the company, with functionalities that are enriched at each level.
Who should use Trafft?
Trafft is an ideal online booking solution for a wide range of service professionals looking to optimize their appointment management and improve their productivity. Here are a few examples of sectors that can greatly benefit from using Trafft:
- Gyms and personal trainers : To manage training sessions and class bookings.
- Teachers and educators : To schedule courses and tutoring sessions.
- Advisors and consultants : To organize consultations and meetings.
- Dental clinics and therapists : To manage patient appointments and consultations.
- Hair and beauty salons : To schedule hair services, manicures and other beauty treatments.
- Automotive service providers : To manage maintenance and repair appointments.
- Professional cleaning companies : To organize cleaning services at customers' homes.
- Home service businesses : To plan home interventions.
- Government institutions : To manage appointments with citizens.
- Web agencies and designers : To offer a white label reservation solution to their customers.
To conclude, Trafft is a versatile and powerful booking application, suitable for a variety of service professionals. It makes it possible to improve organization, reduce errors and optimize appointment management, while offering a smooth and personalized user experience.
Alternatives to Trafft
Setmore: Application Accessible to Small Structures
Setmore favors simplicity and accessibility with a well-structured offer:
- Free option for 4 users with essential options for the online appointment management process
- Paid plans starting at $12 USD per user/month
- Multilingual support and global availability for global business management
The tool particularly shines with its payment and video conferencing integrations, facilitating the daily management of small service businesses.
Calendly: The Synchronization Expert
Calendly stands out for its ease of use and its productivity-oriented approach:
- A free version to test the tool
- Pricing available from $8 US per monthly/user
- Advanced group features
- A multitude of professional integrations
Particularly appreciated by sales and marketing teams, the tool excels in meeting management collective and synchronization with existing software.
SimplyBook.me: The Sector Specialist
SimplyBook.me specifically targets the wellness and beauty sectors with:
- Over 60 customizable modules
- Competitive pricing: $8.25/month for 5 users
- Industry-specific functionalities
- Integrated marketing tools
Our analysis
Each solution meets specific needs:
- Setmore : Ideal for small structures looking for a simple solution
- Calendly : Perfect for professionals who require advanced integrations
- SimplyBook.me : Optimal for specialized sectors requiring strong customization
Faced with these alternatives, Trafft is positioned as a more complete but also more expensive solution, without a free option. Its choice will mainly depend on your needs for automation and advanced customization.
Conclusion
The analysis of trafft user reviews reveals significant overall satisfaction, with a average score of 4.9/5 on GetApp (based on 44 reviews). Let's take an objective look at the different aspects according to the users.
Pros
The user interface is one of the major strengths of the solution. Users especially highlight:
- The intuitive ergonomics of the system
- Extensive customization options
- The robustness of calendar integrations
- The simplicity of handling
Cons
Despite high overall satisfaction, some limitations are worth mentioning:
The technical difficulties mainly concern:
- Synchronizations that are sometimes unstable with external calendars
- Occasional loss of reservation data
- Limited management of promotions via coupons
- Variable customer support response times
Based on the feedback, Trafft demonstrates a general solidity in its essential functionalities by making an excellent Alternative to Calendly. However, occasional technical problems may impact some use cases. We recommend that businesses use the trial period to accurately assess the suitability of the tool for their operational needs.
