VOIP Softwares

MightyCall: Virtual telephone switchboard for SMEs and entrepreneurs

Discover Mightycall: advanced telephone system for SMEs with CRM integrations and optimized call management.

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4.3

/5 | 149 reviews ⭐️

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❌ Free Version

💵 Start from  

15

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/mo

🗺 HQ :United States

📆 Last Update :

06/2025

📊 Key Takeaways

MightyCall is a solution of cloud telephony designed for small and medium businesses (SMEs), the independents, and the customer service teams seeking to optimize their communications. Since its creation in 1999, MightyCall has established itself as a reliable player in the market. VOIP (Voice over Internet Protocol), with over 1,000 customers and an average score of 4.5/5 on G2.

What is MightyCall?

MightyCall is a cloud call center software that allows businesses to manage incoming and outgoing calls, the SMS, and the customer interactions via a centralized platform. Based on VoIP technology, it eliminates the need for expensive hardware, offering quick setup (about 15 minutes) and a remote accessibility via browsers, computers, or mobile apps.

With features like the automatic call distribution (ACD), a Multilevel IVR, and real-time analytics, MightyCall helps SMEs project a professional image while improving productivity.

Who is MightyCall for?

MightyCall is designed to:

  • Small Businesses and Startups : Ideal for teams of 3 to 50 employees who need an affordable VoIP solution.
  • Freelancers and entrepreneurs : Perfect for managing business calls without a landline.
  • Customer service managers : Offers tools to supervise agents and analyze performance.
  • Varied sectors : Retail, health, marketing, or home services.

Key features

MightyCall offers a range of features to optimize communication management:

  • Multilevel IVR : Route calls via personalized voice menus (e.g., “Press 1 for sales”).
  • Automatic call distribution (ACD) : Direct calls to the most appropriate agent based on predefined criteria.
  • Call recording and transcription : Allows you to review conversations and receive transcripts by email.
  • Real-time analytics : Track performance through reports on call volumes and response times.
  • Business numbers : Local, toll-free, or vanity, available in 85+ countries.
  • Custom voicemail : Record greetings and share voicemails easily.
  • Call Management : Transfers, on-hold with music, and call notes for accurate follow-up.
  • ClickConnect : Direct call buttons for websites, increasing conversions.
  • 24/7 support : Chat, phone, and FAQ for quick support.

Novelty 2025 : MightyCall added chat widgets for websites, strengthening customer engagement.

MightyCall pricing and packages

MightyCall offers four plans, all without a contract, with a 7-day free trial (no card required):

Plan Price (per user/month, billed annually) Key Features Ideal For
Core $15
  • Toll-free and local numbers
  • IVR (Interactive Voice Response)
  • Unlimited calls
Small teams
Pro $23
  • Built-in video conferencing
  • Automatic call transcription
  • Advanced activity reports
Growing teams
Power $30
  • Auto-dialer (progressive/predictive)
  • Call queue management
  • Call prioritization
Call centers
Enterprise $50
  • Advanced customization (scripts, workflows)
  • 24/7 priority support
  • API and custom integrations
Large SMBs

Compatible platforms and devices

MightyCall is Cloud-based, available on:

  • Navigators : Chrome, Firefox, Edge (via webphone).
  • Computers : Desktop app for Windows/macOS.
  • mobiles : App for iOS (iPhone/iPad) and Android, rated 4.9/5 on the App Store.
  • IP phones : Compatible with Yealink, Cisco, and others via SIP.

Comparison: MightyCall vs CloudTalk vs RingCentral

Provider Price
(per user/month)
Rating Key Features Pros Cons Best For
MightyCall 15 $ – 50 $
(annual billing)
4.2 / 5 ★★★★☆
  • Toll-free & local numbers 🌐
  • IVR & call queues ☎️
  • Unlimited calls & call recording 🎙️
  • Video conferencing & transcription (Pro+) 📹
  • Dashboards & team reports 📊
  • Mobile apps (iOS/Android) & web
  • ✅ Affordable pricing for small teams
  • ✅ Intuitive interface, quick onboarding
  • ✅ 24/7 customer support (chat & email) ⏰
  • ✅ 7-day free trial, free number porting 📞
  • ❌ Call quality varies by region 📶
  • ❌ Fewer third-party integrations (CRM, helpdesk) 🔗
  • ❌ Advanced features (auto-dialer, API) reserved for higher plans
  • 👥 Small teams & startups
  • 📞 Light call centers looking for simplicity
  • 💼 Freelancers wanting a turnkey solution
CloudTalk 25 $ – 49 $ 4.4 / 5 ★★★★☆
  • Coverage in 160+ countries 🌎
  • Auto-dialer (progressive / predictive) 🤖
  • Advanced analytics: Quality Score, NPS 📈
  • Real-time monitoring & whisper/coaching 🕵️‍♂️
  • Native integrations: Salesforce, HubSpot, Zendesk 🔗
  • Mobile & desktop apps (Windows, macOS) 📱💻
  • ✅ Excellent international coverage & local numbers
  • ✅ Powerful dialers for sales teams 📞
  • ✅ Advanced dashboards & detailed reporting
  • ✅ Comprehensive CRM/helpdesk integrations
  • ❌ Higher cost for SMEs compared to other solutions 💰
  • ❌ Customer support sometimes less personalized 🛠️
  • ❌ Steeper learning curve to configure advanced dialers
  • 🌐 International companies & global sales teams
  • 📊 Sales managers seeking advanced analytics
  • 💼 SaaS companies looking to centralize global support
RingCentral 20 $ – 50 $ 4.3 / 5 ★★★★☆
  • VoIP calls, SMS/MMS, fax 📠
  • Team messaging & video conferencing (HD) 🎥
  • Integrations: Microsoft 365, Google Workspace, Salesforce 🔗
  • HIPAA & SOC 2 compliance for healthcare 🛡️
  • International numbers & advanced portability 🌐
  • Mobile & desktop apps (macOS, Windows, iOS, Android)
  • ✅ Full ecosystem: phone, chat, video & fax 📞💬
  • ✅ Suitable for regulated industries (healthcare, finance) 🏥🏦
  • ✅ Many integrations with CRM & productivity tools
  • ✅ High uptime SLA (99.999%) & global redundancy
  • ❌ Complex pricing structure, additional fees 🧾
  • ❌ Dense interface for small users, longer onboarding ⏳
  • ❌ High cost for advanced features (webinars, fax) 📈
  • 🏢 Mid-sized & large companies looking for hosted PBX
  • 🔐 Medical/financial teams requiring HIPAA compliance
  • 📈 Organizations needing deep integrations (CRM, ERP)

MightyCall is ideal for small teams thanks to its low rates And her simplicity, but CloudTalk offers more global coverage and RingCentral is suitable for businesses that require advanced integrations.

How do I access MightyCall

  • Official site : Visit www.mightycall.com to sign up or request a demo.
  • Customer area : Log in via login.mightycall.com with your email/password.
  • Mobile app : Download on App Store (iOS) or Google Play (Android).
  • Free trial : Sign up for a 7-day trial without a credit card.

Why choose MightyCall?

MightyCall is a VoIP solution affordable and easy to use, perfect for SMEs and freelancers looking for a professional telephony without complexity. With features like theIVR, theACD, and the CRM integrations, it improves the productivity And thecustomer experience. Despite some limitations (call quality, limited integrations), sound quality-price ratio And his 24/7 support make it a solid choice.

Compared to CloudTalk (more global) or RingCentral (more complete), MightyCall shines for its simplicity And its competitive rates.

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What is Mightycall?

Mightycall is a virtual telephone system cloud-based, designed specifically for small and medium-sized businesses (SMEs). Launched in 2013, this platform aims to streamline business communications by integrating advanced call management features.

Mightycall is positioned as an indispensable tool for SMEs, offering an integrated and user-friendly platform to manage various communication channels.

Its comprehensive features, combined with its accessibility, make it a popular choice among businesses looking to streamline their call management systems.

Mightycall caters to a diverse range of business users.

User Types

  • SMEs looking for a complete communication solution
  • Growing businesses that require flexible call management
  • Start-ups looking for a professional telephone presence without the traditional infrastructure

This application meets the needs of modern businesses that value mobility and efficiency.

Features

1. Call Management

Mightycall stands out for its comprehensive call management, designed to maximize the efficiency of business communications.

  • Call routing : Advanced routing system to route incoming calls to the right people or departments.
  • Customizable answering machines : Create personalized greetings, IVR menus, and on-hold music options for a professional calling experience.
  • Caller ID (CNAM) : Allows you to see who is calling and to distinguish personal calls from business calls.
  • Number portability : Keep your existing phone number by transferring it to Mightycall.
  • STIR/SHAKEN : Caller verification technology for better security and fraud prevention.
  • Webphone : Make calls directly from a web browser for simplified business communication.
  • Call log : Keep track of communication history in one place for optimized management.

Mightycall's ability to offer sophisticated call routing and customizable answering machines positions this platform as a robust choice for businesses looking to optimize their customer communication. However, the platform could benefit from continuous improvement to remain at the forefront of technological innovation in virtual telephone systems.

2. Numbering options

Mightycall offers a wide range of numbers to meet all business needs, strengthening your business presence and brand image.

  • Local and toll-free numbers : Choice of local or toll-free numbers to facilitate access and free calls for customers.
  • International numbers : Expand your global presence with international numbers.
  • Vanity numbers : Use personalized numbers that are easy to remember to reinforce brand identity.
  • Multiple extensions : Create individual extensions for each employee or department, facilitating internal management and connecting with customers.

With a diverse range of local, international, and toll-free numbers, as well as the ease of creating multiple extensions, Mightycall stands out for its customization and adaptability. However, the platform must ensure that it maintains ease of use to avoid complicating the user experience.

3. Communication and Collaboration

Mightycall focuses on improving internal communication and team collaboration with a suite of tools that cover all aspects of call and message management.

  • SMS/MMS : Engage in conversations with customers through text and multimedia messages, and create campaigns that are accessible to all users.
  • Mobile app : The app for Android and iOS helps with working on the go, ensuring you stay connected wherever you are.
  • Voicemail to Text/Email : Convert voice messages to text or email them so you never miss important information.
  • Business directory : Organize your business contacts by creating customer cards within Mightycall.

SMS/MMS capabilities, mobile application integration, and voicemail-to-text options enhance Mightycall's effectiveness in modern communication. However, the platform could explore new integrations and features to encourage even smoother and more integrated collaboration.

4. Team Management and Automation

Mightycall simplifies team management and task automation to make the workflow smoother and more efficient.

  • User extensions : Assign individual numbers for call transfer and easy organization.
  • Roles and permissions : Customize roles and permissions to control access to various application functions.
  • Agent Workspace : Enables agents to see all problem details in one place.
  • Supervisor workspace : Includes all the key metrics to analyze and improve call center performance.

Mightycall makes it easy to manage teams and automate tasks, which is crucial for today's dynamic businesses. However, adding more advanced analytics and time tracking features could improve its value proposition for businesses looking for more advanced project and team management.

Integrations

Mightycall integrates with key applications to boost business efficiency:

  • HubSpot : Automates tasks and improves customer relationship management.
  • Salesforce : Synchronize data for better business efficiency.
  • Zoho : Centralizes sales operations with direct access to call data.
  • Zapier : Connect Mightycall to other tools for automatic information transfer.
  • MightyCall API : Integrate communication features into your own applications.

These integrations transform Mightycall into a powerful integrated communication tool, adapted to today's digital business ecosystem.

Customer Support

Mightycall customer support is designed to be responsive and helpful.

  • Phone and email support : Multiple support channels to help users
  • Knowledgebase : Online resources for self-help

The quality of customer support is crucial, and Mightycall seems well equipped to respond to user requests.

Mightycall pricing

Mightycall offers packages designed to boost communication within your business, with options to save 25% by opting for annual plans.

Core

Advanced phone system : A complete system for essential telephone needs.

Tarif : $15 per user/month, billed annually, with a minimum of three users.

Features included :

  • All advanced phone features
  • Unlimited calls
  • Unlimited messages
  • 2 business phone numbers
  • Access to integrations and API

Free trial : Test the Core plan at no cost to assess how it fits your needs.

Pro

Intelligent cloud call center : For more thorough call management and effective follow-up.

Tarif : $20 per user/month, billed annually, with a minimum of three users.

Additional features :

  • Supervisor workspace
  • Live call monitoring
  • Detailed analytics and reports
  • Dedicated account manager

Free trial : The Pro plan is also available for a free trial, allowing you to discover advanced features before purchase.

Enterprise

Customized package : Adapted to the specific needs of your business.

Tarif : Contact Mightycall for a personalized quote, with a minimum of ten users.

Exclusive features

  • Personalized contract and tailor-made pricing
  • Volume discounts
  • Priority support

Mightycall's pricing plans offer flexibility and a clear cost structure tailored to businesses of various sizes.

The option of saving 25% with annual plans makes Mightycall economically appealing, especially for businesses that are committed to the long term. The Core plan is well-suited for SMBs while the Pro plan offers essential additional tools for call centers and teams that require real-time performance monitoring.

For larger businesses with complex requirements, the Enterprise plan offers a tailored solution that can be adjusted to meet specific needs, which could be a deciding factor for businesses looking for a highly customized solution.

Conclusion

Mightycall is proving to be a solid player in the virtual phone systems space, offering a range of features that are particularly suited to small and medium-sized businesses.

With a competitive pricing structure and ease of integration, it is a valid option for those looking to streamline their business communication.

However, it is important to consider the specific communication and collaboration needs of your business before making a decision.

FAQ

Is Mightycall suitable for SMEs?

Yes, Mightycall is designed to meet the virtual phone system needs of small and medium-sized businesses.

How easy is Mightycall to integrate?

Mightycall integrates easily with numerous business applications, allowing for an automated and efficient workflow.

Are Mightycall rates competitive?

Mightycall's rates are designed to offer good value for money, positioning themselves as an affordable solution with a full range of features.

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