What is Mightycall?
Mightycall is a virtual telephone system cloud-based, designed specifically for small and medium-sized businesses (SMEs). Launched in 2013, this platform aims to streamline business communications by integrating advanced call management features.
Mightycall is positioned as an indispensable tool for SMEs, offering an integrated and user-friendly platform to manage various communication channels.
Its comprehensive features, combined with its accessibility, make it a popular choice among businesses looking to streamline their call management systems.
Mightycall caters to a diverse range of business users.
User Types
- SMEs looking for a complete communication solution
- Growing businesses that require flexible call management
- Start-ups looking for a professional telephone presence without the traditional infrastructure
This application meets the needs of modern businesses that value mobility and efficiency.
Features
1. Call Management

Mightycall stands out for its comprehensive call management, designed to maximize the efficiency of business communications.
- Call routing : Advanced routing system to route incoming calls to the right people or departments.
- Customizable answering machines : Create personalized greetings, IVR menus, and on-hold music options for a professional calling experience.
- Caller ID (CNAM) : Allows you to see who is calling and to distinguish personal calls from business calls.
- Number portability : Keep your existing phone number by transferring it to Mightycall.
- STIR/SHAKEN : Caller verification technology for better security and fraud prevention.
- Webphone : Make calls directly from a web browser for simplified business communication.
- Call log : Keep track of communication history in one place for optimized management.
Mightycall's ability to offer sophisticated call routing and customizable answering machines positions this platform as a robust choice for businesses looking to optimize their customer communication. However, the platform could benefit from continuous improvement to remain at the forefront of technological innovation in virtual telephone systems.
2. Numbering options
Mightycall offers a wide range of numbers to meet all business needs, strengthening your business presence and brand image.
- Local and toll-free numbers : Choice of local or toll-free numbers to facilitate access and free calls for customers.
- International numbers : Expand your global presence with international numbers.
- Vanity numbers : Use personalized numbers that are easy to remember to reinforce brand identity.
- Multiple extensions : Create individual extensions for each employee or department, facilitating internal management and connecting with customers.
With a diverse range of local, international, and toll-free numbers, as well as the ease of creating multiple extensions, Mightycall stands out for its customization and adaptability. However, the platform must ensure that it maintains ease of use to avoid complicating the user experience.
3. Communication and Collaboration
Mightycall focuses on improving internal communication and team collaboration with a suite of tools that cover all aspects of call and message management.
- SMS/MMS : Engage in conversations with customers through text and multimedia messages, and create campaigns that are accessible to all users.
- Mobile app : The app for Android and iOS helps with working on the go, ensuring you stay connected wherever you are.
- Voicemail to Text/Email : Convert voice messages to text or email them so you never miss important information.
- Business directory : Organize your business contacts by creating customer cards within Mightycall.
SMS/MMS capabilities, mobile application integration, and voicemail-to-text options enhance Mightycall's effectiveness in modern communication. However, the platform could explore new integrations and features to encourage even smoother and more integrated collaboration.
4. Team Management and Automation

Mightycall simplifies team management and task automation to make the workflow smoother and more efficient.
- User extensions : Assign individual numbers for call transfer and easy organization.
- Roles and permissions : Customize roles and permissions to control access to various application functions.
- Agent Workspace : Enables agents to see all problem details in one place.
- Supervisor workspace : Includes all the key metrics to analyze and improve call center performance.
Mightycall makes it easy to manage teams and automate tasks, which is crucial for today's dynamic businesses. However, adding more advanced analytics and time tracking features could improve its value proposition for businesses looking for more advanced project and team management.
Integrations

Mightycall integrates with key applications to boost business efficiency:
- HubSpot : Automates tasks and improves customer relationship management.
- Salesforce : Synchronize data for better business efficiency.
- Zoho : Centralizes sales operations with direct access to call data.
- Zapier : Connect Mightycall to other tools for automatic information transfer.
- MightyCall API : Integrate communication features into your own applications.
These integrations transform Mightycall into a powerful integrated communication tool, adapted to today's digital business ecosystem.
Customer Support
Mightycall customer support is designed to be responsive and helpful.

- Phone and email support : Multiple support channels to help users
- Knowledgebase : Online resources for self-help
The quality of customer support is crucial, and Mightycall seems well equipped to respond to user requests.
Mightycall pricing
Mightycall offers packages designed to boost communication within your business, with options to save 25% by opting for annual plans.
Core
Advanced phone system : A complete system for essential telephone needs.
Tarif : $15 per user/month, billed annually, with a minimum of three users.
Features included :
- All advanced phone features
- Unlimited calls
- Unlimited messages
- 2 business phone numbers
- Access to integrations and API
Free trial : Test the Core plan at no cost to assess how it fits your needs.
Pro
Intelligent cloud call center : For more thorough call management and effective follow-up.
Tarif : $20 per user/month, billed annually, with a minimum of three users.
Additional features :
- Supervisor workspace
- Live call monitoring
- Detailed analytics and reports
- Dedicated account manager
Free trial : The Pro plan is also available for a free trial, allowing you to discover advanced features before purchase.
Enterprise
Customized package : Adapted to the specific needs of your business.
Tarif : Contact Mightycall for a personalized quote, with a minimum of ten users.
Exclusive features
- Personalized contract and tailor-made pricing
- Volume discounts
- Priority support

Mightycall's pricing plans offer flexibility and a clear cost structure tailored to businesses of various sizes.
The option of saving 25% with annual plans makes Mightycall economically appealing, especially for businesses that are committed to the long term. The Core plan is well-suited for SMBs while the Pro plan offers essential additional tools for call centers and teams that require real-time performance monitoring.
For larger businesses with complex requirements, the Enterprise plan offers a tailored solution that can be adjusted to meet specific needs, which could be a deciding factor for businesses looking for a highly customized solution.
Conclusion
Mightycall is proving to be a solid player in the virtual phone systems space, offering a range of features that are particularly suited to small and medium-sized businesses.
With a competitive pricing structure and ease of integration, it is a valid option for those looking to streamline their business communication.
However, it is important to consider the specific communication and collaboration needs of your business before making a decision.
FAQ
Is Mightycall suitable for SMEs?
Yes, Mightycall is designed to meet the virtual phone system needs of small and medium-sized businesses.
How easy is Mightycall to integrate?
Mightycall integrates easily with numerous business applications, allowing for an automated and efficient workflow.
Are Mightycall rates competitive?
Mightycall's rates are designed to offer good value for money, positioning themselves as an affordable solution with a full range of features.