OpenPhone: Professional cloud telephony with CRM integration

What is OpenPhone?

Discovering OpenPhone means embracing the ease of managing professional communications. This innovative solution at $9.99 per month offers a balance between professional and personal life without the purchase of a second device.

• Double Numbering: Two numbers, one device, maximum simplification.
• Integration: Unified communications with Slack, Zapier, and HubSpot.
• Portability: Easy transfer of your second number to OpenPhone.
• Communication: Clear separation of communications, improved collaboration between teams.

OpenPhone is proving to be a considerable asset for optimized communication management. With its intuitive features, it is positioned as a central tool in the modern professional's arsenal.

OpenPhone users

OpenPhone is a service that transcends the conventional barriers of the professional communications world. Here are the types of users who can benefit from it:

1. Independent Entrepreneurs

For independent contractors, the separation between work and personal life is crucial. OpenPhone allows you to:

Separate numbers telephone to maintain this distinction.

Place specific numbers in mode Do not disturb for uninterrupted rest time.

2. Startups

Startups will find OpenPhone particularly useful for:

Facilitate The use of shared numbers allowing simultaneous communication.

Maintain confidentiality growing personal numbers.

3. Small Businesses

OpenPhone propels small businesses to a more professional appearance with:

Automatic replies to customer requests, ensuring continuous attention.

4. Real estate businesses

In the real estate sector, OpenPhone can:

Improving GRC (Customer Relationship Management) with efficient storage of customer information.

5. Professional services

For professional services, appointment management is facilitated by:

Automatic confirmation reservations, ensuring a responsive service.

OpenPhone is proving to be a valuable asset for a variety of users, providing a robust and reliable communication solution. The functionalities it offers contribute to optimized professional interaction, making business communication more fluid and effective.

OpenPhone Features

OpenPhone is a powerful tool that is transforming business communication thanks to its broad and modern features. Here's what you can expect:

1. Phone numbers

OpenPhone transcends tradition by allowing you to keep your number private, eliminating unwanted calls on your mobile device. The points to note are:

• Possibility to store Two numbers on the same device without the need for an additional SIM card.
• Easy selection from local and toll-free numbers, or transfer your existing business number.

2. Calls

Call management becomes child's play with OpenPhone:

• Clear identification of the line called, whether it is your personal or professional telephone.
• Setting uphours of work for your calls, thus helping to maintain a balance between professional and personal life.

3. Messaging

OpenPhone messaging is rich and interactive:

• Sending of SMS, MMS, videos, images, and files with ease.
• Use of message templates and automatic replies to speed up communication.

4. Contacts

Managing your contacts has never been easier:

• Automatic import contacts from Google or via a CSV file.
• Addition ofannotations to contacts for increased personalization.

5. Teams

Promotes collaboration and efficiency within your team:

• Creating a shared inbox to avoid communication errors.
• Possibility ofsend direct messages to your team and see who is online or busy.

6. Integrations

OpenPhone pairs well with other essential tools:

• Integration with Slack for immediate notification of missed calls and messages.
• Connect with Zapier and HubSpot to automate workflows and maintain monitoring of OpenPhone activity.

OpenPhone is presented as a robust and complete solution for all your business communication requirements.

Its advanced features allow for a smooth and professional interaction, making OpenPhone a wise choice for any professional looking to improve their business communication.

Pricing

OpenPhone offers flexible pricing plans to meet the varied communication needs of businesses.

Here are the options available:

1. Standard: For those just getting started with OpenPhone, this plan offers:

• One standard toll-free number per user
• Transcribing voicemail to text
• Automatic standard, call recording
• Free messaging to Canadian and American numbers

2. Premium: Ideal for growing businesses with advanced communication needs:

• Call transfer, group calls
• Advanced automatic standard, analytics and reports
• HubSpot integration and all standard features

3. Company: For large businesses that require personalized support and services:

• Custom contract and pricing
• Priority support, dedicated account manager
• Audit log

OpenPhone's pricing is structured to support businesses at every stage of their growth, with features that add value to communication and customer management. It's clear that each plan is designed with flexibility and efficiency in mind, allowing for scalability and adaptation to the changing requirements of modern businesses.

Customer Support

When choosing OpenPhone as a telephone solution for your business, it is crucial to know the level of support offered.

OpenPhone provides support at every stage.

1. FAQs | Getting started with OpenPhone is easy thanks to:

• A rich FAQ section to solve common questions
• Clear answers to frequently asked questions

2. Instructional Videos | Learn to master OpenPhone via:

• Live demonstrations
• Explanatory tutorial videos

3. Email Support | For more in-depth support:

• Access to responsive email support
• Professional and informative answers

4. Account Manager (Enterprise offer) | Personalized support for businesses:

• A dedicated account manager
• Fast and personalized support

5. Troubleshooting Support | To resolve technical issues:

• Extensive troubleshooting guides
• Solutions to common technical challenges

OpenPhone customer support is designed to ensure a smooth transition to their phone system, with a wealth of resources available to help businesses get the most out of their investment.

Ongoing support and educational resources make OpenPhone a reliable option for any business looking to improve their communications infrastructure.

FAQs

What is OpenPhone?

‍OpenPhone is a SaaS platform that allows you to manage multiple phone numbers on a single device. Easily switch between your home and business numbers, and put your business phone in “do not disturb” mode to relax.

How do I import contacts to OpenPhone?

‍To import contacts to OpenPhone, sync the application with your contact lists on Google or other platforms. The software takes care of the rest, saving you from copying and pasting thousands of phone numbers.

Conclusion

OpenPhone is presented as a valuable tool for business leaders and entrepreneurs, making it easy to separate business and personal phone lines on a single device. This application is a boon for those who struggle to disconnect after a day at work, especially when professional messages continue to pour in.

OpenPhone allows you to manage your contacts, calls, and professional messages independently, while easily switching between your numbers. You can thus mute certain contacts or activate the “do not disturb” mode to maintain your balance between professional and personal life.

With its shared inboxes and round-Robin call forwarding system, OpenPhone also encourages collaboration within teams for optimal management of communication with customers.

If managing your professional communications seems overwhelming, OpenPhone is the ideal business phone service for you.