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Key Integration Channels
| 📡 Channel | 💪 Tidio Benefits | 🔗 Major Integrations |
|---|---|---|
| Website |
– Customizable chat widget – Lyro AI automation for FAQ – Instant script integration – Built-in Google Analytics tracking – Lead collection via pre-chat forms |
Shopify, WordPress, BigCommerce, Webflow |
| Mobile App (Android / iOS) |
– Smooth mobile interface & push notifications 📱 – Real-time conversation management – Built-in customer tracking and analytics – Synced with web dashboard |
Zapier, Slack, Gmail, Tidio Mobile API |
| Social Media |
– Unified messaging (Messenger, Instagram, WhatsApp) 📲 – Automated responses and adapted Flows – Internal notifications and transfers – Multi-source centralized statistics |
Facebook Messenger, Instagram Direct, WhatsApp Business |
| E-commerce |
– Direct product catalog connection – AI product recommendations 💡 – Automated cart abandonment & upsell – Customer order tracking |
Shopify, WooCommerce, Magento, PrestaShop |
| CRM & Business Tools |
– Automatic contact/ticket creation – CRM customer field synchronization 🧩 – Real-time lead and statistics export – Intelligent routing via CRM data |
HubSpot, Salesforce, Zendesk, Microsoft Dynamics 365 |
| Email & Internal Communication |
– Send & receive from centralized inbox 📧 – Customer follow-up automation – Shared logs and common history – Instant Slack/email notifications |
Gmail, Outlook, Slack, Mailchimp, Klaviyo |
| API & Open Platform |
– REST API connectors / Webhooks 🔧 – Advanced internal workflow automation – Exportable data (chatlogs, leads, statistics) – Complete AI module customization |
Zapier, OpenAPI, Google 360, Custom Webhooks |
Users benefit from an intuitive and responsive interface that allows easy interaction, whether via a web page or through an iPhone smartphone. This application plays a key role in customer journey fluidity by enabling:
- Real-time tracking of conversations
- Management of automated tasks
- Quick responses to frequently asked questions
- Message personalization based on language or situation
Links at the bottom of the page to support, FAQ, or other resources, as well as details shared during interactions, reinforce transparency and complete the user experience.
Power of the Help Center and AI Features for Better Support
Tidio is not just a simple chat widget. Its integrated help center system and advanced AI features — including the Lyro AI agent — are game-changers in managing repetitive requests.
Automation Capabilities
Up to 70% of common queries can be automatically handled, which:
- Significantly frees up team time
- Improves overall communication quality
- Enables precise tracking in customer files
- Facilitates collaboration between agents
This intelligent automation also adapts to user locations and linguistic needs, important in an international context. Problem resolution is facilitated through the interface which offers clear action management, with the addition of macros, shortcuts, and customizable workflows.
Advanced Features for Teams
| ⚙️ Function | 💡 Detailed Description | 🚀 Team Benefit | 💶 Included in Plans | ⭐ Score / Review | 👥 Best For |
|---|---|---|---|---|---|
| Case Management & Integrated Help Desk |
– Conversation centralization (chat, email, Instagram, Messenger) – Automatic ticket creation, tracking and assignment – Complete exchange history and enriched customer profile |
– 360° customer view 💬 – Reduced response time – Smooth coordination between agents |
Free (limited) 🆓 Starter / Growth / Tidio+ |
4.7 / 5 ⭐ |
SMEs and e-merchants Multichannel customer services |
| Automated Workflows & AI Triggers |
– No-code scenario creation via "Flows" – Triggers based on customer behavior, status or channel – Automatic routing to best available agent |
– Reduced repetitive tasks 🔄 – Real-time journey personalization – Measurable productivity gains |
Growth plans and + | 4.8 / 5 ⭐ | Support and marketing teams |
| AI Copilot (contextual assistance) |
– Real-time automatic response suggestions – Machine learning based on history – Quick access to internal knowledge base |
– 3× faster responses ⚡ – Fewer human errors – More efficient and autonomous agents |
Tidio+ and Premium (Lyro addon) | 4.6 / 5 ⭐ | Advanced customer support, SaaS, tech startups |
| Predictive Analytics & Dashboards |
– Customizable dashboards 📊 – KPIs: SLA, responsiveness, satisfaction, AI deflection – Load forecasting through AI insights |
– Better resource allocation – Data-driven decisions – Proactive performance vision |
Growth / Tidio+ | 4.9 / 5 ⭐ | Managers, support and CRM leaders |
| Multilingual Interface & AI Translation |
– Automatic language detection 🌍 – Live translation via GPT API – Complete support in 20+ languages |
– International accessibility 👏 – Unified customer experience – Reduced cultural barriers |
All plans from Starter | 4.7 / 5 ⭐ | Global brands, multilingual services |
| Internal Collaboration & Shared Navigation |
– Internal notes & @agent mentions – Instant Slack or email notifications – Customer co-browsing 🖥️ |
– Instant coordination – Smooth handoffs between departments – Reduced interdepartmental friction |
Growth / Tidio+ | 4.8 / 5 ⭐ | Remote or hybrid teams |
| Marketing Flows & Auto Follow-up |
– Abandoned cart recovery 🛒 – Proactive post-purchase messages – A/B testing on messages and CTAs – Targeted chatbots by funnel stage |
– +27% average conversion 💰 – Increased cart value – Automated retention |
Starter / Growth / Chatbot plan | 4.6 / 5 ⭐ | E-merchants and marketers |
| Security & GDPR Compliance |
– EU Cloud hosting 🇪🇺 – SSL/TLS encryption & anonymization – Complete interaction logging |
– Reinforced customer trust 🔒 – Guaranteed regulatory compliance |
All plans, advanced configuration on request | 4.9 / 5 ⭐ | Sensitive sectors / B2B |
The simple use of this application ensures that even without technical expertise, teams can optimize customer service while maintaining detailed control over each interaction.
Data Security and Privacy
In a context where trust and information protection are at the heart of customer relationships, Tidio places data security and privacy at the center of its customer service. Whether via the mobile application or live chat software, each conversation and every exchange between agents and customers benefits from a high level of protection.
Tidio relies on advanced encryption protocols to ensure that all conversations and data exchanged via live chat remain strictly confidential. Only authorized agents and users can access information, which significantly reduces the risk of errors or sensitive data leaks. This secure approach applies equally to websites and mobile applications, ensuring a reliable and serene customer experience, regardless of the channel used.
Compliance with international standards, particularly GDPR, is a priority for Tidio. Companies using this software can thus offer high-performing customer service while respecting legal requirements regarding privacy. Customization features go even further: it's possible to define specific access levels for each agent, create roles adapted to team organization, and configure custom security policies to protect the most sensitive data.
Tidio doesn't just implement robust security measures: the platform undergoes regular updates to integrate the latest advances in data protection. This proactive approach ensures that companies permanently benefit from a secure environment for all their customer interactions.
Final Conclusion
Tidio is currently one of the most comprehensive solutions for improving both customer management and operational performance across multiple channels.
Key Strengths
- Intelligent automation with high-performing Lyro AI agent
- Rich functionality accessible from basic plans
- Intuitive interface on mobile app and multilingual websites
- Easy integration with over 120 existing tools
Identified Limitations
- Limited customization for very specific needs
- Basic analytics compared to enterprise solutions
- AI dependency that can sometimes lack nuance
Tidio is perfectly suited for SMEs and mid-sized organizations looking to optimize their help center with a good balance between automation and humanization of messaging. For large companies with complex reporting needs or very specific processes, more modular solutions might be necessary.
The rise of its AI capacity nevertheless makes it a strategic choice to consider for gaining quality assistance, journey fluidity, and rapid resolution of customer requests.
FAQ
Can Tidio handle my requests across multiple channels simultaneously?
Yes, Tidio centralizes messages from the website, social media, and other channels in a single inbox.
How many customer requests can Lyro, Tidio's AI agent, automate?
Up to 70% of repetitive requests can be automatically handled by Lyro.
Does Tidio have a mobile app on Apple iPhone or Android?
Yes, Tidio offers a smooth experience on both desktop and iPhone smartphones.
Can the chatbot be customized without technical skills?
Absolutely, Tidio offers a chatbot creation system with customizable templates, no coding required.
Does Tidio support multiple languages?
Yes, the widget is compatible with multiple languages including English.
Can I integrate Tidio with other tools like Shopify or Zapier?
Yes, Tidio integrates with over 120 tools, including Shopify, Zapier, WordPress, and many others.
How do I track chat and action performance?
Tidio provides detailed statistics to analyze performance and optimize user experience.
