Detailed Full Review of Zoho Survey: All you need to know (2024)

What is Zoho Survey?

Launched in 2005 by Zoho Corporation, Zoho is an online productivity suite similar to Google's G Suite and Microsoft Office 365 products.

The complete Zoho suite includes over 40 different applications, including Zoho Survey.

Zoho Survey is a online survey tool with a solid feature set and a clean, modern user interface. This product is not the most powerful option on the current market, but it still has enough advantages to appeal to medium and large businesses.

Who can use the Zoho Survey software?

Zoho Survey can be used by marketing, advertising, GIS, NGOs, and many other organizations. Businesses that need consumer data and opinion polls can also use it. The software works great for all of your survey needs.

Features

Zoho Survey is a comprehensive online survey tool, designed to offer advanced features and easy integration into the Zoho ecosystem, tailored to the needs of businesses and researchers.

1. Wide Range of Question Types

The Zoho Survey software allows you to create complex and detailed surveys using a wide variety of question types.

• Diversity of Questions: Extensive choice of question formats to adapt to various survey needs (25 types of questions)
• Customizable questions: Possibility to modify and adjust the questionnaires for specific needs.
• Connection logic: Creation of personalized paths in surveys based on previous responses.

The wealth of question types available makes Zoho Survey particularly suited for detailed and personalized surveys.

2. Advanced Analysis and Reporting

Zoho Survey offers comprehensive analysis and reporting tools, allowing for a thorough understanding of the data collected to make decisions.

• Detailed reports: In-depth analysis of responses with various reporting options.
• Data Visualizations: Clear presentation of results in the form of graphs and tables.
• Data Export: Exporting data for further analysis or easy sharing.

Zoho Survey's analytics capabilities are ideal for users who require a thorough understanding of survey data.

3. Zoho Ecosystem Integrations

Zoho Survey integrates seamlessly with other Zoho products, providing a smooth and connected user experience.

• Synchronization with Zoho CRM: Integration with Zoho CRM for improved customer data management.
• Connect with Zoho Campaigns: Use in conjunction with Zoho Campaigns for targeted marketing campaigns.
• Other Zoho Integrations: Compatibility with various other Zoho tools for increased efficiency.

Zoho Survey's tight integration with other Zoho products makes it particularly appealing to users who are already invested in the Zoho ecosystem.

4. Easy Sharing and Gathering Responses

Zoho Survey simplifies the distribution of surveys and the collection of responses, making the survey process accessible and efficient.

• Multi-channel sharing: Easy distribution of surveys via email, social networks, or integration on websites.
• Collecting Responses on Various Devices: Compatibility with mobile devices for easy respondent participation.
• Anonymous Response Options: Possibility to conduct anonymous surveys for unbiased data collection.

The ease of sharing and flexibility in collecting responses make Zoho Survey a practical tool for a wide range of users, from small businesses to large organizations.

5. Mobile app

The Zoho Survey mobile app extends survey capabilities beyond the desktop, allowing for flexible field survey management.

• Mobile Access: Create, manage, and analyze your surveys from anywhere.
• Full Features: Access to most of the functionalities of the web platform.
• Data Collection On The Go: Ideal for surveys in the field or during events.

Conclusion : The Zoho Survey mobile app provides an additional dimension of flexibility, making data collection and survey management possible anywhere, anytime.

Pricing

Zoho Survey offers a variety of pricing plans, ranging from a free option to more advanced plans for businesses.

Free plan

• Limits: Up to 10 questions per survey and 100 responses.
• Templates and Sharing: Access to over 200 templates, integration into emails, websites, and social networks.

Plus Plan

• Unlimited: Unlimited surveys, questions and answers.
• Advanced options: Survey logic, personalization, anti-spam, integrations (e.g. Slack).

Pro Plan (Starting at $25/month, billed annually)

• Plus Features: Includes all Plus Plan options.
• Extras: White tagging, multi-lingual support, advanced reports, additional integrations.

Enterprise plan ($60/month, annual billing)

• All Pro: Includes Pro Plan features.
• Team Management: User management and role-based access.

Free trial: 7-day Enterprise plan trial for new users.

Conclusion : Zoho Survey offers flexible plans to meet a variety of needs, from individual users to large businesses, with a clear pricing structure and extensive options in paid plans.

Customer service

To help you learn how to use the product, Zoho offers user guides that are specific to each platform (for example, web, mobile), as well as FAQ pages, webinars and a blog written by Zoho staff.

If you have questions or concerns and want to speak to a staff member, you can contact the Zoho team. Zoho has a support team that assists users of all of its products rather than individual teams dedicated to specific products via a support request ticket. You can also post your questions on the public forum to see if another user can help.

Zoho is present on social media and has multiple phone numbers, but none of these options are explicitly listed as being for support.

Alternatives to Zoho Survey

1. JotForm

JotForm is a versatile solution for creating online forms, offering great flexibility and extensive customization.

Features

• Creation of Multipurpose Forms: Easy design of forms for various uses.
• Extensive Integrations: Connection with a wide range of tools and services.
• Advanced Customization: Extensive customization options for forms.

Rates

• Free: Basic features available at no cost.
• Paid plans: Several options available with extended functionalities and increased submission capacity.

JotForm is ideal for those looking for great customization and a variety of integrations in their survey and form tools.

SEE MORE: Try JotForm 100% free

2. Typeform

Typeform focuses on creating interactive surveys with an engaging user interface, offering a unique experience for respondents.

Features

• Intuitive design: Creation of visually appealing and interactive surveys.
• Conditional logic: Adaptation of surveys according to user responses.
• Varied integrations: Easy connection with other tools.

Rates

• Free: Limited features available at no cost.
• Paid plans: Extensive options for business needs, with adjusted rates.

Typeform is perfect for anyone looking to create surveys that are aesthetically appealing and highly interactive.

3. Google Forms

Google Forms is a free and simple survey tool, integrated into the Google ecosystem, ideal for basic surveys and integration with other Google applications.

Features

• Ease of Use: User friendly and direct interface.
• Google Drive integration: Easy data management.
• Basic customization: Limited but effective options for surveys.

Rates

• Free: Completely free with a Google account.

Google Forms is a great option for users looking for a simple survey tool at no additional cost.

FAQs

Who uses Zoho Survey?

The most common users of Zoho Survey are small businesses (1 to 50 employees) and businesses in the information technology and service industries.

Can Zoho Survey integrate with other solutions?

Zoho Survey is fully compatible with the other applications in the Zoho software suite, including Zoho CRM, Zoho Campaigns, and Zoho Sheet. The system is fully integrated with the Webhooks and Zoho Flow integration platforms, unlocking hundreds of external integrations with third-party software products.

Final Verdict

Zoho Survey is a highly competent online survey tool, offering a wide variety of features tailored to the needs of businesses of all sizes.

Its strength lies in its ability to create detailed and personalized surveys using a wide range of question types and sophisticated branching logic. The seamless integration with the Zoho ecosystem and other third-party services, as well as advanced analytics and reporting tools, make it particularly useful for users looking to integrate surveys into their business processes.

While the free plan offers basic features, the paid plans are well suited for more advanced business needs. All in all, Zoho Survey is a solid choice for those looking for a flexible and feature-rich online survey tool.