Detailed Full Review of SurveyMonkey: All you need to know (2024)

What is SurveyMonkey?

SurveyMonkey offers free, customizable surveys, as well as a suite of paid background programs that include tools for data analysis, sample selection, bias removal, and data representation.

SurveyMonkey also offers large-scale enterprise options for businesses interested in data analytics, brand management, and consumer-focused marketing.

SurveyMonkey is one of the most popular creators of online form solutions.

More than 6,700 businesses use it to conduct market research and assess customer satisfaction. It's available in over 15 languages, including German, French, Korean, and Japanese, including German, French, and Japanese, and it's easy to use. SurveyMonkey doesn't skimp on features, giving you a wide range of data analysis tools, pre-designed forms, and 13 question types.

Choose from individual and team plans, or choose the free basic plan to access some of SurveyMonkey's features. You don't need to provide credit card details for the free plan, so it's worth a try.

But is SurveyMonkey really made for you ? Let's take a closer look at that.

Features

SurveyMonkey is positioned as a leader in online survey tools, offering a comprehensive range of features for creating, managing, and analyzing surveys.

1. Innovative Survey Creation

Survey creation with SurveyMonkey is updated to be both intuitive and advanced, allowing users to design effective and engaging surveys.

• Wide Range of Templates: Choose from a variety of templates designed for different needs, including quizzes.
• Artificial Intelligence: Use AI to predict and select the type of question based on the wording.
• Predefined Responses: Access a variety of predefined answer choices to make it easy to create surveys.

In conclusion, SurveyMonkey offers a robust and easy-to-use platform for creating surveys, with innovative features that simplify design while offering advanced options.

2. Advanced reporting

SurveyMonkey isn't just about collecting data; it also offers powerful reporting tools to analyze results.

• Trend reports: Follow the evolution of responses over time.
• Filtering Features: Analyze data in detail using question-based filtering options.
• Chart Customization: Change chart types and their attributes for a clear presentation of data.

In conclusion, SurveyMonkey's reporting feature is extremely useful for businesses looking to get accurate insights from their corporate survey data.

3. Customizable templates

While of numerous survey software offer a selection of models to choose from such as Typeform, SurveyMonkey highlights them.

SurveyMonkey's template library is vast and diverse, meeting a wide range of survey needs.

• Variety of Templates: Over 180 templates available, covering topics ranging from market research to quizzes.
• Customization options: Change colors, layout, and background, or use one of the many predefined themes.
• Easy Access: Select models based on category, with limited options available on the free plan.

In conclusion, SurveyMonkey's templates offer flexibility and richness that make it easy to create surveys tailored to each specific need.

4. Integration with other platforms

SurveyMonkey excels in its ability to integrate with other platforms, expanding its usefulness and functionality.

• Broad Range of Integrations: Connect to e-commerce platforms, social media tools, and more.
• Integration via Zapier: Access hundreds of applications for more comprehensive data management.
• Versatile Design Tools: Take advantage of options like Image Choice and Net Promoter Score for more interactive surveys.

In conclusion, SurveyMonkey's integration capabilities make it particularly valuable for businesses looking to effectively combine survey data with other systems.

5. SurveyMonkey Genius

SurveyMonkey Genius uses artificial intelligence to optimize survey creation and improve data collection.

• AI Optimization: Get question type suggestions and tips for improving your survey.
• Predictive Analysis: Estimate the potential success of your survey before it is launched.
• Writing Help: Get support in writing effective and relevant survey responses.

In conclusion, SurveyMonkey Genius is a great asset for those looking to maximize the effectiveness of their survey content by taking advantage of AI-based expertise.

6. QR Survey Codes

The introduction of QR codes by SurveyMonkey software offers an innovative and accessible method for sharing surveys, especially in face-to-face interactions.

• Easy Sharing: Use QR codes for quick and easy access to your survey objective.
• Versatile applications: Integrate QR codes into various marketing materials to encourage participation.

In conclusion, this feature makes SurveyMonkey software particularly suited to contexts where engaging directly with customer feedback is crucial, offering a convenient and modern way to share.

7. Intuitive Design Tools

SurveyMonkey software simplifies the survey creation process with its user-friendly interface and creation tools.

• Drag and Drop: Build your survey easily with an intuitive design interface.
• Creator tooltips: Get helpful tips right in the interface to better understand the features available.

In conclusion, these creation tools make SurveyMonkey accessible even for beginners, while providing enough depth for advanced users.

Customer Support

Customer support is an area where SurveyMonkey is pretty weak. There's no live chat support option, so even if you have a paid plan, you can only get support by email (using a contact form) or by phone. If you have a free plan, support is only available via email.

With phone support, there's no number to call - the SurveyMonkey platform asks you to fill out a form with your question or problem, and they'll call you back. However, telephone support is only available from 15:00 to 20:00 EST Monday to Friday. Outside of these hours, you are restricted to email.

However, there is a decent help center. Articles are divided into categories, including account issues, creating a survey, sending survey invitations by email, getting responses, analyzing results, and managing or copying surveys.

While SurveyMonkey support is supposed to be available 24/7 via email, response times can be slow during the weekends: I waited almost 24 hours for a response.

Pricing

SurveyMonkey pricing can be confusing, so it's important to check out the plan you've selected before you check out. The basic plan is free, and there are three individual plans (Standard, Advantage, and Premier) and three team plans (Team Advantage, Team Premier, and Enterprise).

The free basic plan places a lot of limitations on your SurveyMonkey account. With this plan, you get the following

• Unlimited surveys
• Maximum of 10 questions per survey
• Show up to 100 responses per survey
• A maximum of three distribution methods (for example, email, web link, social media) per survey.
• 40 short survey templates

Only the Standard (individual) plan can be paid monthly, and the fees are high when you compare it to the Advantage plan, which gives you more features and unlimited responses (the standard plan limits you to 1000 responses and doesn't allow you to accept payments), but is billed annually.

However, automatic billing can cause operational problems: some customers reported that monthly fees continued to be charged to their bank accounts for months after they were cancelled.

Alternatives to SurveyMonkey

1. Zoho Survey

Zoho Survey is a comprehensive solution for online surveys, offering a wide variety of features and easy integration into the Zoho ecosystem.

Features

• Diversity of Question Types: Wide choice of question types for detailed surveys.
• Zoho integrations: Seamless integration with other Zoho products and third-party services.
• Analytical reports: Advanced tools for data analysis and detailed report generation.

Pricing

• Free: Access to basic features at no cost.
• Standard: Starting at $20/month, including more features and answers.
• Premium and Enterprise: Higher plans that offer advanced features for business needs.

Zoho Survey is a smart choice for those who already use other Zoho products or are looking for surveys with advanced analytics options. Although its free version is limited, its paid plans offer great added value for businesses.

SEE MORE: Try Zoho Survey for free today

2. JotForm

JotForm is a versatile tool for creating online surveys and forms, offering great flexibility and extensive customization.

Features

• Creating Multi-Purpose Forms: Complete tools for designing surveys and forms to make better decisions
• Extensive Integrations: Connection with a wide range of tools and services.
• Advanced Customization Options: Adjust the look and functionality of your forms to meet specific needs.

Pricing

• Free: Basic features available at no cost.
• Bronze: Starting at $24/month, offering more options and more submission capacity.
• Silver and Gold: Higher plans with more features and submission capacity.

JotForm is a solid SurveyMonkey alternative, especially suited to those looking for advanced customization and a variety of integrations, although its paid plans are required to fully exploit its potential.

SEE MORE: Try JotForm for free today

3. Typeform

Typeform offers interactive surveys and an attractive design, for a unique and captivating user experience.

Features

• Attractive Design: Intuitive and pleasant user interface.
• Conditional logic: Creation of personalized paths for respondents.
• Varied integrations: Easy connection with other tools and services.

Pricing

• Free: Basic features available for free.
• Essential: Starting at €25/month, offering more features.
• Premium: Customized rates for the specific needs of businesses.

Typeform is great for aesthetically appealing and interactive surveys, although slightly more expensive than SurveyMonkey for some advanced features.

SEE MORE: Try Typeform for free today

FAQs

Is SurveyMonkey better than Google Forms?

If design is key, SurveyMonkey is your best bet.

Its surveys are much more customizable and, frankly, they look more professional than the ones created in Google Forms.

What are the benefits of SurveyMonkey?

SurveyMonkey is one of the most popular online survey software out there, and for good reason. The platform is extremely user-friendly, with a wide variety of templates and several features that speed up the survey design process.

Final Verdict

SurveyMonkey is ideal for businesses that want to ask a few simple questions to a small group or, in the paid version, to a large group.

Its popularity helps ensure that other products relevant to survey collection will be encouraged to integrate with SurveyMonkey. Its mid-price point offers a solid combination of features for an aggressive price, but more advanced survey designers will likely want to look elsewhere.