Detailed Full Review of ClickSend: All you need to know (2024)

What is ClickSend?

ClickSend is a global text message provider that offers services such as:

• SMS gateway
• Bulk SMS
• SMS marketing
• Voice services

ClickSend's sophisticated text message gateway offers a range of SMS messaging features through any web-based device, with seamless integration and no additional configuration required.

With ClickSend's network system, sending bulk text messages to customers, individuals, or organizations is simplified.

With ClickSend's SMS services, businesses can simply download the ClickSend app, available on Android, iOS, and email devices, and send bulk text messages anytime, anywhere.

Features

1. Global Communication Platform

ClickSend is a powerful communication platform that allows text messages, emails, faxes, and even voice messages to be sent globally. This versatility makes it an essential tool for businesses looking to communicate effectively with their audience.

• Text messages: Send SMS messages globally with high reliability.
• Transactional emails: Robust email system for commercial communications.
• Fax and voice messages: Diverse options for reaching customers through various channels.

ClickSend is distinguished by its ability to offer a complete communication platform, which is crucial for businesses that want to maintain a strong engagement with their customers.

2. Integrations and APIs

ClickSend offers integrations and a powerful API, allowing businesses to easily integrate it into their existing systems for a seamless user experience.

• Flexible APIs: Easy to integrate with existing systems for effective automation.
• Broad range of integrations: Compatible with a variety of popular software, including CRM and marketing platforms.
• Customization: Ability to customize integrations according to specific business needs.

ClickSend's offering of integrations and APIs is a major asset, giving businesses the flexibility they need to improve their communication and business operations.

3. Multichannel marketing campaigns

ClickSend makes it possible to create and manage multi-channel marketing campaigns, offering businesses the ability to communicate with their audience across multiple platforms from a single interface.

• Centralized campaign management: Create and manage campaigns across multiple channels from one place.
• Performance monitoring and analysis: Powerful tools to track campaign effectiveness and analyze results.
• Personalization of messages: Ability to send personalized messages based on customer behavior and preferences.

ClickSend's multi-channel marketing campaign functionality is a valuable asset for businesses looking to maximize their reach and improve customer engagement.

4. Easy Contact Management

ClickSend offers a simplified contact management, which allows businesses to effectively organize their customer database for targeted and effective campaigns.

• Importing and managing contacts: Easily import and manage contacts from a variety of systems.
• Contact segmentation: Create contact segments for more targeted campaigns.
• Synchronize with other systems: Easily sync with CRMs and other customer management tools.

The ease of contact management on ClickSend helps businesses maximize the effectiveness of their communications and personalize their marketing campaigns.

5. Automated notifications

ClickSend automates notifications for a variety of applications, reducing the need for manual interventions and improving operational efficiency.

• Automated alerts: Set up automatic alerts for specific events.
• Customizable reminders: Create reminders for specific events or actions.
• Integration with existing systems: Integrate with systems to automate notifications based on specific triggers.

Automating notifications through ClickSend allows businesses to remain proactive and responsive, improving customer experience and internal management.

6. Detailed reports and analyses

ClickSend offers detailed reports and analytics, allowing businesses to track and analyze the effectiveness of their communications.

• Detailed campaign monitoring: Analyze campaign performance in real time.
• Customizable reports: Generate reports tailored to your specific needs.
• Customer behavior insights: Get valuable insights into customer feedback and interactions.

Conclusion: ClickSend's advanced reporting and analytics features provide businesses with a thorough understanding of the effectiveness of their communication strategies.

9. Business Solutions

ClickSend offers enterprise solutions tailored to the needs of large organizations, offering advanced features and increased customization.

• Customized solutions: Customized solutions to meet the specific requirements of large companies.
• Business integration: Seamless integration with business systems for maximum efficiency.
• Dedicated account management: Access to dedicated account management for tailor-made support and assistance.

ClickSend's business solutions are ideal for large organizations looking to integrate advanced communications into their daily operations.

Security and Compliance

ClickSend places a high value on security and compliance, ensuring that business communications remain secure and comply with current regulations.

• Data Security: Robust security protocols to ensure the protection of customer data.
• Regulatory compliance: Complies with international standards and local regulations.
• Encryption: Use of encryption to ensure the confidentiality and integrity of messages.
• Strong authentication: Robust authentication systems to ensure account security.
• Compliance with safety standards: Complies with international security standards for maximum data protection.
• Data Encryption: Use of advanced encryption technologies to secure information.

ClickSend's advanced security features ensure that business communications and data remain protected, increasing user trust and compliance with security standards.

Customer Support

ClickSend offers exceptional customer support, with a dedicated team ready to help businesses resolve any issues or questions regarding the use of the platform.

• 24/7 Support: Support available at any time to quickly resolve issues.
• Online resources: An extensive library of guides, tutorials, and FAQs to help users.
• Personalized service: Personalized assistance to meet the specific needs of businesses.

ClickSend's commitment to quality customer support ensures businesses have a hassle-free experience, with the confidence that any help they need is always available.

Alternatives to ClickSend

Are you looking for an SMS marketing solution?

Compare ClickSend with other providers.

Okay, I'm going to replace Sendinblue with PostScript as an alternative to ClickSend. Here is the updated section:

1. Postscript

Postscript is a web application specialized in SMS marketing, designed specifically for e-retailers using Shopify. It allows the creation of personalized and targeted SMS campaigns, with an emphasis on customer engagement and legal compliance.

Features

• Specific Shopify integration: API to synchronize the software with Shopify stores.
• SMS automation: Sending messages based on customer behavior.
• Advanced segmentation: Precise targeting for relevant messages.
• TCPA and GDPR compliance: Compliance with privacy and consent standards.
• Analytics and reporting: Detailed monitoring of campaign performance.

Pricing

• Based on use: Pricing based on the number of SMS messages sent.
• Customizable plans: Tailored to the specific needs of Shopify merchants.

Postscript is a great ClickSend alternative for Shopify users looking for a specialized SMS marketing solution.

Its focus on Shopify integration and its compliance with legal standards make it a preferred choice for online retailers who care about customer engagement.

FIND OUT MORE: Try Postscript now

2. SimpleTexting

SimpleTexting offers a simple and effective web application for SMS marketing campaigns. Adapted to all types of businesses, it allows you to send bulk texts, manage surveys, and monitor customer engagement.

Features

• Bulk SMS sending: Effective communication with large audiences.
• Message automation: Scheduling campaigns and automated responses.
• Survey and competition tools: Direct interaction with the public.
• Multiple integrations: Compatibility with various platforms.
• Detailed analytics: Real-time monitoring of the effectiveness of campaigns.

Pricing

• Flexible plans: Starting at €25/month for 500 message credits.
• No long-term contracts: Monthly payment without commitment.

SimpleTexting is a solid ClickSend alternative for businesses looking for a user-friendly and feature-rich SMS marketing platform. It is particularly suitable for engagement and loyalty campaigns.

FIND OUT MORE: Try SimpleTexting Now

3. Twilio

Twilio is a cloud communication web application that allows businesses to send SMS, emails, and make calls via its API. It is particularly appreciated for its flexibility and its ability to integrate with various systems and applications.

Features

• Versatile communication API: Easy integration with existing applications.
• SMS, calls and emails: Management of several communication channels.
• Security and compliance: Compliance with international standards.
• Analytics and reporting: Detailed monitoring of campaign performance.
• Scalable: Adapted to businesses of all sizes.

Pricing

• Pay-per-use pricing: Costs based on message and call volume.
• Customizable plans: Options adapted to specific needs.

Twilio is a powerful ClickSend alternative for businesses looking for a customizable, large-scale communication solution. Its robust API offers unparalleled flexibility for developers.

FAQs

Can multiple users share the same account?

Yes! As the account owner, you can add, manage, and review as many additional accounts as needed. With their own “sub-account,” designated employees can log in and enjoy certain email freedoms like never before.

Is there a character limit on each message I send?

Character limits in online SMS messages fall into two categories: standard characters and Unicode characters. You can send up to 160 characters in a standard SMS message and up to 70 characters in a Unicode SMS message.

For voice-to-text memos, the categories are the same. You can send up to 300 characters in a standard voice message and up to 150 characters in a Unicode voice message.

What are ClickSend's payment options?

You can pay by credit card or bank transfer. If you want to use an alternative payment method, you can discuss it with a member of the US team.

Final Verdict

Bulk SMS or SMS Marketing with ClickSend uses its online SMS gateway applications and its Email to SMS system that offers a quick and easy way to communicate with target audiences.

Bulk SMS providers are increasingly used by American businesses for many SMS marketing communications, including sending reminders for upcoming appointments or bookings, staff management, alert systems, sales and CRM follow-ups, and delivery tracking notifications.