Detailed Full Review of Nextiva: All you need to know (2024)

What is Nextiva?

Nextiva Company offers plans for VoIP services adapted to businesses and call centers, from the smallest to the largest.

The phone service is very reliable and efficient and you get useful features beyond voice calls on each plan.

Nextiva VOIP telephony software also offers platforms for remote sales, service, and staff management. It is one of the most versatile VoIP service providers and thanks to the numerous plans available, it is an ideal choice for most businesses.

The system is simple to set up and use, and the online portal is easy to navigate. The phone system is extremely reliable, offers multiple service plans, and includes excellent customer support.

The Nextiva software also has a multitude of features and valuable tools for calling, collaboration, and mobility.

Features

1. VoIP voice call

Nextiva's VoIP solution is revolutionizing business communication, offering remarkable flexibility and customization.

• Call Forwarding, Filtering, and Routing: Optimize call management with these advanced features.
• Portability and Unlimited Calls: Keep your existing numbers with unlimited calls to the United States and Canada.
• Call Management: Multi-level automatic reception system for efficient call distribution.

The Nextiva VoIP software stands out for its flexibility and its numerous customization options, making call management more efficient and adapted to the specific needs of businesses.

2. Nextiva Video Calling

Nextiva Video Calling software enriches virtual meetings with its advanced features.

• Video Calls with Unlimited Participants: Great for large virtual meetings.
• Screen Sharing and Private Chats: Features that promote interaction and engagement.

Nextiva's cloud video conferencing solution stands out for its ability to manage large meetings, while offering essential interactive features.

3. Artificial intelligence and IVR

Nextiva AI and IVR are transforming customer relationship management.

• Caller ID: Extensive profiles for more personalized interactions.
• Advanced IVR technology: Decreases wait times and increases customer satisfaction.

Nextiva's integration of AI and IVR is a major asset in improving the customer experience through smarter and more personalized call management.

4. Integrations

Nextiva software integrates with various business software for increased synergy.

• Salesforce, QuickBooks, Zendesk compatibility: Easy integration with your management tools.
• Synchronization with Collaboration Tools: Maximize productivity with relevant integrations.

Nextiva software stands out as a comprehensive solution for business communications, offering a broad range of features that improve call management, team collaboration, and customer engagement.

5. Contact Center Software and Solutions

The Nextiva software offers solutions dedicated to contact centers.

• Advanced Call Management: Optimizes queue management to improve the customer experience.
• Multichannel Customer Support: Offers effective customer service across multiple channels.

Nextiva's contact center solutions illustrate their understanding of the specific challenges associated with managing a high volume of calls.

6. Nextiva Analytics

Nextiva's analytics tools offer valuable insights into customer interactions.

• Custom Reports and Dashboards: Detailed data to measure call and agent performance.
• Analysis of Key Words and Customer Feelings: Understand customer needs and preferences for more targeted service.

Nextiva Analytics software is a powerful tool for businesses that want to deepen their understanding of customer interactions and optimize the performance of their team.

7. Sales and Customer Service CRM

Nextiva software integrates CRM solutions for effective customer relationship management.

• Omnichannel Customer Management: Seamless interaction across various channels.
• Workflow Automation: Reduction of repetitive tasks, thus increasing efficiency.

Nextiva's CRM is a major asset for businesses looking to streamline their sales and customer service processes.

8. Live chat software

Nextiva's live chat software makes it easy to communicate with customers instantly.

• Direct Communication with Customers: Respond to customer questions in real time.
• Conversion of Requests into Cases: Efficient management of requests for better support.

Nextiva's live chat is an essential tool for businesses that want to provide fast and efficient customer service.

9. Customer Surveys

Nextiva software allows you to create surveys to better understand customer needs.

• Customizable surveys: Create surveys tailored to your specific needs.
• Analysis of Survey Results: Use data to improve products and services.

Nextiva surveys are a great way to gather valuable feedback, allowing you to refine sales and marketing strategies.

10. SMS for Businesses

Nextiva's SMS messaging feature ensures effective and direct communication.

• Unlimited Sending/Receiving Text Messages: Easy communication via SMS.
• Automatic notifications: Appointment reminders and quick customer responses.

Nextiva SMS messaging is a practical tool for businesses looking to improve their communication with customers and teams.

11. Mobile and Desktop Application

The desktop and mobile applications (iOS and Android) of the Nextiva software guarantee constant communication.

• Full Mobile and Desktop Features: Manage communications from any device.
• Easy transition between desktop and mobile: Stay connected on the go or in the office.

Nextiva's applications are crucial for maintaining smooth and constant communication, regardless of location.

Pricing

The Nextiva software offers packages adapted to businesses of various sizes, with rates based on the number of users and the functionalities offered.

Essential

• Cost: Starting at $23.95/user/month for 1-4 members; $17.95 for teams of 100+ members (billed annually).
• Characteristics: Unlimited voice and video calls, email notifications, 24/7 customer support.

Professional

• Cost: Higher than the Essential package.
• Characteristics: Conference calls (40 participants), video conferences (250 participants), Salesforce and Hubspot integrations.

Business

• Cost: Higher than the Professional Package.
• Characteristics: Professional features plus unlimited video conferencing and voice recording, Microsoft Teams integrations, Oracle Sales Cloud.

Ultimate package

• Cost: The highest, for large businesses.
• Characteristics: All the benefits of lower packages, plus sales and ticket management, pipeline.

Nextiva plans offers scalable solutions for growing businesses, with a range of features at various price points.

Each higher level adds useful features, making Nextiva's offering appealing to a broad range of businesses.

Alternatives to Nextiva

Is Nextiva not right for you? Here are other alternatives considered to this software:

1. RingCentral

The Software RingCentral is a versatile cloud communication solution, ideal for businesses looking for advanced telephony features and integration with other business tools.

Features

• Unlimited calls, texts and faxes: Seamless management of business communications.
• Video and Audio Conferencing: Virtual meetings with high audio and video quality.
• Integrations with Applications: Seamless integration with tools like Salesforce, Google Workspace.

Pricing

• Essential: Starting at $19.99/user/month.
• Standard: Starting at $27.99/user/month.
• Premium: Starting at $34.99/user/month.

The RingCentral software is characterized by its numerous integrations and ease of use, well suited to businesses that require rich and varied communication functions.

2. 8x8

The 8x8 software offers enterprise VoIP services, combining calls, video conferences, and messaging into a single platform, ideal for businesses looking for a unified solution.

SEE MORE: Try RingCentral Today

Features

• Unified Communications: Calls, video conferences, call recording, and messaging all in one.
• Security and Compliance: High level of security and compliance with standards.
• Advanced analytics: Detailed performance and call tracking.

Pricing

• X-Series X2: Starting at $25/user/month.
• X-Series X4: Starting at $45/user/month.

The 8x8 software is ideal for businesses looking for a comprehensive solution with a focus on security and analytics.

3. Vonage

Vonage software is a recognized cloud communications platform, offering a variety of VoIP services for businesses of all sizes.

Features

• High quality VoIP calls: Clarity and reliability of calls.
• Collaboration features: Collaboration tools for teams.
• Various integrations: Integrates with CRMs and other business tools.

Pricing

• Mobile: Starting at $19.99/online/month.
• Premium: Starting at $29.99/online/month.
• Advanced: Starting at $39.99/online/month.

The Vonage software stands out for its flexibility and integrations, offering a solid solution for businesses looking for improved communication and easy integration with their existing systems.

Security

Nextiva software provides 24/7 network monitoring, in addition to physical security measures to protect its data centers, such as access control, security guards, and video recording.

Data centers benefit from ISO/IEC 27001 security certification, SOC 2 and PCI compliance, and its solutions are HITECH and HIPAA compliant.

Uninterrupted power sources and backup generators allow Nextiva to operate at 99.999%. Real-time status reports on Nextiva's 8 points of presence are also available 24/7.

Call encryption is available upon request, and Nextiva regularly performs third-party audits and penetration tests. Security measures also include proactive fraud mitigation by monitoring account call activity.

Nextiva also offers customer support via phone, email, and live chat.

Customer support

Nextiva's customer support is distinguished by its professionalism and customer-centric approach, although the live chat service sometimes has inconsistencies:

• Telephone interactions: Nextiva representatives are extremely clear and informative, taking the time needed to explain the system, its features, reliability, and pricing. They perform live demonstrations, such as changing the audio quality and presenting the music on hold.
• Email Responses: Email follow-ups are always handled quickly, with detailed responses and the offer of additional calls to clarify doubts.

While live chat can sometimes lack consistency, Nextiva's customer support as a whole impresses with its responsiveness, clarity, and respect for customer needs.

FAQs

Can you text with Nextiva?

Yes. The Professional, Enterprise, and Ultimate plans allow you to send an unlimited number of business texts, as well as unlimited chat with team members.

What is Nextiva Recorder?

Nextiva Recorder is a tool that allows you to record phone calls. This can be useful for quality control and employee training.

Final Verdict

If you're considering cloud-based communication for your employees and customers, Nextiva certainly has plenty of arguments in its favor, including flexible pricing plans and a range of features that are no match for those of its competitors.

The most significant downside we've encountered is the lack of 24/7 phone, email, or online chat support - although, ironically perhaps, this is not uncommon for VoIP providers.

One of the biggest selling points could be the possibility of a free trial.

If you're still undecided, it might be worth signing up for the trial to see if Nextiva is the right fit for your organization.