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Customer Support
SEO tools like Semrush tend to be complex by nature, making the availability and format of customer support crucial for potential users.
The good news: Semrush offers three support channels—phone, email, and chat.
This contrasts positively with competing products, which don't all offer phone support (Moz and Majestic don't even have chat support). And unlike other SaaS products, Semrush makes its contact details easy to spot—a help chat box is visible at the corner of every page, and a phone number is prominently featured in the website footer.
No need for the tedious step of searching through help pages before showing you a phone number—help is immediate.
🚀 Market Explorer & Competitive Analysis: Rethinking Market Research
Semrush is much more than just SEO software. With the Market Explorer tool, businesses can conduct true large-scale digital market research: identify key websites in a sector, visualize each player's market share, and understand interactions between competitors.
Market Explorer goes beyond Google Search Console or Google Analytics: it estimates organic traffic and backlink sources for a website, breaks down segments (long-tail, CPC, performance themes), and reveals the cost per click of keywords competitors are bidding on, especially through their Google Ads or SEA campaigns.
Here are the advantages of Market Explorer:
- Macro market view and estimation of competitor advertising budgets
- Rapid leader identification through intuitive dashboard
- Detailed analysis of Google positioning and site interactions
- Automatic segmentation for implementing optimal SEA/SEO strategy
- Keyword benchmarking to generate qualified traffic
💡 Powerful Dashboard to Manage Multiple SEO Actions
While Semrush's dashboard may seem intimidating at first (especially in English!), it quickly becomes the control tower for professionals. This intuitive tool lets you manage everything: project creation, position tracking, website SEO strategy analysis, and advanced reporting.
Semrush is now used by 30% of Fortune 500 companies—a strong indicator of its reliability and data richness. This adoption by global leaders testifies to the platform's effectiveness as an essential digital marketing tool.
Users create projects to track each website's evolution, automate site analysis, referring domains, and backlink interactions.
🏁 Critical Conclusion & Expert Opinion
Semrush is a premium SEO tool, recognized for its incredible functional richness and ability to drive a website's SEO strategy. The integration of advanced features and market research (Market Explorer) gives this tool a head start for anyone looking to truly understand their sector—startups, ambitious SMBs, or large corporations. Users can also create projects in Semrush for long-term tracking of their SEO optimizations, facilitating continuous and strategic management.
The multitude of modules can be disorienting at first, but quickly learning the dashboard makes the experience smooth and efficient. The 14-day free trial allows you to evaluate relevance for each project before committing to a subscription.
Pro tip: Start by creating a project focused on your website, examine Market Explorer data, and test the five tool categories: this is the best way to quickly identify your improvement margins and priority axes.
Semrush isn't just an SEO tool: it's the essential control tower for all businesses wanting to dominate their digital market through reliable data, a powerful interface, and a custom strategy, designed by Oleg Shchegolev and optimized for the future.
Also read: SemRush VS Ubersuggest Comparison
FAQ
How does Semrush collect data for keyword research?
Semrush uses its own machine learning algorithms and trusted data providers to present data.
To learn more about how Semrush collects data, check out this Semrush knowledge base resource.
What is the Authority Score in Semrush?
Semrush uses the Authority Score to measure the impact of a web page or domain's links.
It's similar to Domain Authority used by Moz and Domain Rating by Ahrefs.
Which countries and languages are supported by SEMRush?
Currently, SEMRush has data for the United States, United Kingdom, Canada, Australia, Russia, Germany, France, Italy, Spain, Brazil, Argentina, Belgium, Switzerland, Denmark, Finland, China, Ireland, Israel, Mexico, Netherlands, Norway, Poland, Sweden, Singapore, and Turkey.
How often does SEMRush update its data?
SEMRush uses a live update algorithm to refresh all its databases on a daily, weekly, or monthly basis.
The more popular a keyword, the more frequently it's updated.
For example, they update 3 million keywords per day in their US database alone.
Does Semrush allow analyzing Google Ads campaigns?
Yes, Semrush provides access to keywords your competitors are bidding on in SEA and estimates their advertising budget for each website.
Does Semrush offer effective position tracking on search engines?
The "position tracking" feature lets you follow each keyword's evolution on Google and other engines, and adapt SEO strategy in real-time.
Can you connect Google Analytics or Search Console to Semrush?
Absolutely! Semrush integrates with Google Analytics and Google Search Console to enrich website analysis and refine SEO reporting.
Who uses Semrush?
From SMBs to large enterprises: Semrush is used by 30% of Fortune 500 companies, SEO agencies, consultants, startups, and freelancers.
Can you test Semrush for free?
Yes, Semrush offers a 14-day free trial to discover all features before subscribing.
