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Discover the best VoIP software for your business communication. Compare features, pricing, and reviews to choose the best solution for your needs.
Here is a list of some of the best online VoIP software providers to make your decision easier:
RingCentral is a comprehensive and scalable cloud telephony software, offering unified communication solutions to meet the communication needs of businesses of all sizes. This software allows users to work effectively from anywhere with advanced features and integrations with productivity and collaboration software.
❤️ Our Take : RingCentral is a must for business telephony. Its comprehensive offer and its numerous integrations make it the ideal solution for demanding SMEs.
👍 Pros : Rich in options (calls, video, messaging). Extensive integrations (CRM, helpdesk). Centralized and secure administration. International coverage.
👎 Cons : Requires a quality internet network. Initial setup a bit technical. High rates, especially for smaller teams.
Freshdesk Contact Center is a comprehensive cloud contact center software that allows businesses to effectively manage customer interactions across all online channels (voice, email, chat, chat, social, etc.).
With its advanced call routing, queue management, and performance monitoring options, Freshdesk Contact Center provides an optimal and personalized customer experience.
❤️ Our Take : Freshdesk Contact Center is the ideal solution for creating a contact center without breaking the bank. Its intelligent routing and team management features ensure top-of-the-line telephone support.
👍 Pros : Fast deployment in the cloud. Smart call routing. Supervision and listening in real time. APIs and integrations (Freshdesk, Slack...).
👎 Cons : Requires a Freshdesk subscription to take full advantage of it. Customizing voice menus a bit limited. Perfectable relationships.
Nextiva is a software from unified communications in the cloud that combines telephony, video conferencing, team messaging, and contact center in a single intuitive interface. Nextiva helps businesses improve their productivity and customer relationships through advanced features and recognized reliability.
❤️ Our Take : Nextiva democratizes high-end business telephony. Its clear packages and powerful functionalities will appeal to SMEs concerned about their image.
👍 Pros : Excellent quality/price ratio. Easy to set up and manage. CRM integrations and collaborative software. Responsive customer service.
👎 Cons : Call quality can be improved depending on the connection. Some advanced features (call center) limited. Basic routing options.
Grasshopper is a virtual phone service designed for small businesses, startups, and freelancers who want a professional communication solution without having to invest in expensive equipment. In addition, this software allows you to effectively manage your calls from any device.
❤️ Our Take : GrasShopper turns your mobile into a professional telephone switchboard. Dedicated number, messaging and call transfers... The perfect tool for on-the-go pros!
👍 Pros : Transform a mobile into a professional online. Quick and easy setup. Professional messaging and transcription. Rates adapted to small businesses.
👎 Cons : Requires good mobile coverage. Few advanced options (routing, supervision...). Limited integrations.
LEARN MORE: Check out the GrasShopper website
CloudTalk is a cloud software specially designed for call centers, helping businesses optimize productivity and provide an exceptional customer experience with advanced call management, performance analysis, and integration with CRM software features.
❤️ Our Take : CloudTalk is the software for support and sales teams who want to offer high-end telephone service. Real-time supervision, call scripts, advanced analyses...
👍 Pros : Fast deployment in the cloud (no operating system constraints). Supervision and listening in real time. Smart call scripts. Open APIs and integrations (Zendesk, Hubspot...).
👎 Cons : Some advanced functions (IVR) quite limited. High rates for small teams. Perfectable technical support.
LEARN MORE: Check out the CloudTalk website
Dialpad Talk is a modern unified communications software that combines cloud telephony, video conferencing, and team collaboration in a single, intuitive interface.
Dialpad Talk software allows businesses to communicate more effectively and make better decisions, especially with the integration of AI (artificial intelligence).
❤️ Our Take: Dialpad Talk simplifies business telephony with a 100% cloud solution. Intuitive administration, unified communications and artificial intelligence are waiting for you!
👍 Pros: Easy deployment in the cloud. Unified communications (calls, messages, meetings...). Integrated AI for transcription and analysis. Wide choice of integrations.
👎 Cons: Basic call center features. Audio quality can be improved depending on the connection. Price list a bit complex.
LEARN MORE: Check out the Dialpad Talk website
Bitrix24 is an all-in-one collaborative platform that brings together project management, CRM, telephony, video conferencing and many other tools in the same online workspace. With its generous free version and attractive rates, Bitrix24 is a solution of choice for SMEs and remote users.
❤️ Our Take : Bitrix24 is the ideal all-in-one collaborative platform for teams. CRM, project management, VoIP telephony... All the tools are there to work effectively!
👍 Pros : Brings together all communication and collaboration tools. VoIP telephony integrated with CRM. Supervision and activity reports. Generous free version.
👎 Cons : VoIP integration only with internal CRM. Limited customization of call workflows. Perfectable reliability on international calls.
LEARN MORE: Check out the Bitrix24 website
Microsoft Teams is a unified communications software that combines instant messaging, voice and video calls, and file sharing in a collaborative environment integrated with the Office 365 suite. With its intuitive interface and powerful features, Microsoft Teams allows teams to work effectively together no matter where they are.
❤️ Our Take : Microsoft Teams Phone adds robust phone capabilities to the Teams collaborative platform. The productivity advantage of businesses already equipped with Microsoft 365!
👍 Pros : Integrated with Microsoft Teams and M365. Simple and familiar interface. Compatible with a variety of SIP phones. Possibility to add RTC lines.
👎 Cons : Requires a Microsoft 365 license. Less feature-rich than dedicated solutions. Limited administrations and integrations.
LEARN MORE: Check out the Microsoft Teams Phone website
Aircall is a cloud-based business phone software specially designed for sales teams and customer service. With its user-friendly interface, CRM integrations, and advanced call management features, Aircall allows businesses to provide exceptional customer experiences and boost sales.
❤️ Our Take : Aircall simplifies business telephony for SMEs with its accessible interface and essential features. A very good choice to start VoIP with peace of mind!
👍 Pros : Immediate handling. Affordable rates, even for small teams. Essential integrations (CRM, helpdesk...). Good collaboration tools (messaging, comments...).
👎 Cons : Some advanced functions are missing (call scripts, complex IVR...). Few hardware choices. Perfect audio quality.
LEARN MORE: Check out the Aircall website
Google Voice is a cloud telephony solution integrated with other Google services for individuals and small businesses. Its practical features make it a simple and economical alternative to traditional operators.
❤️ Our Take : Google Voice brings the simplicity of Google to the world of business telephony. The ideal solution to equip your business cheaply and integrated with Google Meet
👍 Pros : Extremely easy to set up and use. Very attractive rates with unlimited calls. Works on all devices. Google Workspace integrations.
👎 Cons : Basic (no call center). Limited call personalization. Audio quality dependent on the connection.
LEARN MORE: Check out the Google Voice website
Ringover is a cloud telephony solution designed by a French company to meet the needs of SMEs and large accounts. Its professional features and local technical support make it a reliable alternative.
❤️ Our Take : Ringover seduces French SMEs with the support of its tailor-made cloud telephony. Local support, RGPD compliance and flexibility are its charming assets!
👍 Pros : Fast implementation. RGPD compliance and data hosted in France. Good integrated collaborative tools. Responsive customer support.
👎 Cons : Less rich in third-party integrations. Limited advanced call personalization. Some call center functions are missing.
LEARN MORE: Check out the Ringover website
OVHcloud Telecom is a hosted IP telephony solution offered by the French group OVHcloud, the European leader in cloud and web hosting.
It is a reliable, economical and secure alternative to traditional solutions.
❤️ Our Take : The OVH group focuses on data sovereignty and proximity. A reassuring solution for companies looking for French-style IP telephony in the cloud.
👍 Pros : Data hosted in France. Responsive customer support based in France. Quality of communications at the rendezvous. Compatible with standard SIP hardware.
👎 Cons : More limited range of functionalities. Fewer integrations. Perfectible administration interface.
LEARN MORE: Check out the OVHcloud Telecom website
Other solutions not covered: Hubspot, Keyyo Phone
VoIP software (Voice over Internet Protocol) is an IP telephony technology that makes it possible to make telephone calls via an Internet connection.
Voice is transmitted in data packets via Internet protocols (IP), offering safer, more efficient and reliable solution than traditional telephone lines.
VoIP providers offer voice over IP services to their customers thanks to SaaS solutions for:
With the digital transformation in progress, More and more organizations are adopting VoIP technology to replace traditional telephony, in order to gain in safety and performance thanks to a data-driven solution.
Among the many free IP telephony software available on the market, some stand out for their features, audio quality, and ease of use.
Here is our selection of the best free VoIP software:
Choosing the best free VoIP software will depend on your specific needs in terms of features, audio/video quality, and compatibility with your existing tools. Do not hesitate to test several options before making your final choice.
To choose a VoIP software that suits your business needs, it is crucial to consider several key criteria. Here are the must-have features to look for:
A powerful VoIP software must integrate seamlessly with your CRM and your productivity software. The integration of CRM software is crucial for:
By opting for a VoIP solution that is compatible with your business software, you optimize your business processes and strengthen the overall efficiency of your business.
In an increasingly nomadic professional world, it is essential to choose VoIP software that offers an optimal mobility experience.
Verify that the proposed solution has intuitive and feature-rich iOS and Android applications.
These applications should make it possible to:
By guaranteeing continuity of communications, wherever your employees are located, you reinforce the responsiveness and productivity of your company.
To optimize your professional communications, it is essential to have accurate and usable data. A VoIP software worthy of the name should offer advanced analytics, such as:
This information allows you to identify areas for improvement, adapt your business strategies and make informed decisions to develop your business.
Beyond audio and video calls, a comprehensive VoIP software must offer advanced collaboration options to facilitate teamwork such as:
These integrated collaboration tools allow your teams to work effectively together, even remotely, and to strengthen synergy within your company.
Audio quality is an essential criterion for ensuring clear and constructive professional exchanges.
Choose a VoIP provider that focuses on:
Do not hesitate to test the audio quality before making a commitment, taking advantage of the trial periods offered by the providers.
Data security is a major challenge for any business. Ensure that the VoIP software you choose meets the highest standards by matters of security and protection of sensitive information :
By opting for a secure VoIP solution, you not only protect your business, but also your customers and partners.
Your VoIP software must be able to adapt to the evolution of your needs, whether in terms of number of users, functionalities or integrations. Scalability is critical to ensure that your solution can grow with your business.
Choose a scalable solution that can support the growth of your business without compromising the quality of service. Also check the sustainability of the supplier and its ability to innovate to stay at the forefront of technology.
Finally, VoIP software pricing should be transparent and adapted to your real use. It is crucial to choose flexible pricing that adapts to your needs. Compare the different pricing models offered:
Check the possible presence of hidden feess (installation, support, cancellation) and prefer a pricing that adapts to your context.
Great customer support is essential for a successful user experience, so look for a VoIP provider that offers:
High-quality support will allow you to optimize the adoption of your new VoIP solution and maximize the return on investment.
By taking into account these essential criteria, you will be in a position to choose a VoIP software that is efficient, reliable and adapted to the specificities of your business.
The cheapest VoIP providers on the market today are Google Voice ($0/month), Phone.com ($9.99), Ringcentral ($19.99), and Grasshopper ($26).
Yes, you can use VoIP on your phone without a computer. You can use an ATA, which is an adapter that acts as a bridge between your analog phone and the digital network.
VoIP software is used by a wide variety of businesses and organizations across all sectors including:
The flexibility, profitability and advanced functionalities of VoIP software make it a preferred choice for many structures, whether public or private in addition to each fixed line.
In summary, among the best VoIP providers, our recommendations are:
However, the final choice will depend on the specific needs of your business.
By considering these essential aspects, you will select a VoIP software that meets your requirements, optimizes your communications and promotes the growth of your business.
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